POLICIES AND PROCEDURES  

 

 

As of July 1, 2021 Restrictions have been lifted!!! Wearing a face covering will no longer be required in the city of Spruce Grove as a result of moving into the third and final stage of the Province’s Open for Summer Plan. We will still be wearing a mask in many situations within our clinic. It will be your personal choice to continue wearing a face covering for your session. We acknowledge that there are many different perspectives. We respect your decision. Please be kind, compassionate, and respectful.

 

We will continue to follow all recommended cleaning and disinfection protocols, and ensure you feel safe and comfortable.

 

This information is subject to change if there's any additional guidance from Natural Health Practitioners of Canada.


No Walk-In Appointments: We do not accept walk-in appointments. Please call ahead to make an appointment. 
 
Client Guests:  We will not allow client guests to wait for clients in the waiting area or in session rooms. In the event the guest is a legal guardian of the client an exception is made. 
 
Pre-Session Screening: You will receive a health screening questionnaire prior to every appointment. If you are unwell, please stay home. Don't stress, we will reschedule your appointment.

 

Arrival Procedure: Please text message us at 587-335-0363 when you arrive. Please wait in your car. We will notify you when we are ready for you to come in. 

You must sanitize your hands upon entering, and/or wash your hands before your massage. 
 

Cancellations/Rescheduling: 

Hey! I get it, Life happens.  When you cancel on short notice, you are taking away from someone else who could benefit from my care. Please let me know as soon as possible that you can't make it to your scheduled session. 

  • Cancel/Reschedule your appointment with at least 24 hrs notice: no charge

  • Cancel/Reschedule your appointment with within 24 hrs for any reason: you will be charged 50% of the price of session booked. If you are able to fill appointment there will be no charge. 

  • Cancel/Reschedule your appointment within 3 hours: you will be charged full price of the session booked

  • No Show/No Notice: If you do not show up for any reason, with no notice, you will be charged full price of the session booked. 

  • If you are late for your scheduled session, your session starts without you. You will receive the remaining time you scheduled, you will be charged for the full time slot booked. Arrive early so that your session can start on time.

  • Due to recent events with COVID 19 if you arrive at your appointment showing signs of ANY illness, you will be sent home and charged for the appointment. Please call us the moment you show signs of any illness to avoid any charges.