POLICY AND PROCEDURE UPDATES RELATED TO COVID-19 SAFETY
While COVID-19 is still present in our community, our massage facility will operate with these changes to standard policies and procedures to protect staff and client safety.
No Walk-In Appointments: At this time, this facility will not accept walk-in appointments. Please call ahead to make an appointment.
Late Cancellations: We will wave the late cancellation policy for anyone who develops a fever or symptoms of illness. Please call to let us know you feel unwell and we will cancel your appointment without charging you a fee.
Client Guests: At this time, we will not allow client guests to wait for clients in the waiting area or in session rooms. In the event the guest is a legal guardian of the client an exception is made.
Pre-Session Screening: Please expect a phone call or email health screening 24 hours before your massage appointment.
We will ask:
Have you experienced any cold or flu-like symptoms in the last 14 days or has a health professional asked you to self-isolate in the last 14 days?
Have you been in close contact with someone experiencing cold or flu-like symptoms or have you cared for someone testing positive for COVID-19 in the last 14 days?
Have you been tested for COVID-19 in the last 14 days and if yes, what was the result?
Arrival Procedure: When you arrive at our facility we will follow a strict protocol to ensure your safety and the safety of our staff:
Please text message us at 587-335-0363 when you arrive.Please wait in your car. We will notify you when we are ready for you to come in.
We will ask if you have any symptoms of illness including a cough or digestive issues. If you have a fever or symptoms of illness we will reschedule your massage session to a later date.
We will ensure that you have a proper face mask, should you not have a proper face mask, we will provide one for you. You must sanitize your hands upon entering, and will also be asked to wash your hands before your massage.
We will escort you to the session room for your massage session.
We will limit talking to only communication necessary for ensuring a comfortable and safe massage.
If you develop symptoms of illness or test positive for COVID-19 within 2 weeks of your massage session, please call us immediately.